Job Offer – Student Position
Ocean Asset Map (OAM) Client Outreach Coordinator
OceansAdvance Inc. is looking to hire a team of Client Outreach Coordinators to support the Ocean Asset Map 2.0 project.
Positions to fill: 8
Work location: Remote

 

Background

Canada’s ocean sector has incredible capacity and strengths located from coast-to coast-to-coast. Recognizing the nation’s vast array of ocean-based industries, and their perceived boundless potential for collaboration and partnership, an Ocean Asset Map (OAM) was designed, constructed, and launched in 2019. The purpose of the OAM was to generate enhanced awareness of Canada’s increasingly innovative, dynamic, and inclusive ocean ecosystem, and to facilitate collaboration and partnerships across ocean industry verticals. Through this effort, the OAM aimed to further develop and expand Canadian-based ocean enterprises, both nationally and internationally.A unique digital tool, the Ocean Asset Map 1.0, was sponsored by OceansAdvance (OA), the Ocean Technology Alliance Canada (OTAC) and the Atlantic Canadian Opportunities Agency (ACOA); with development input provided by Canada’s Ocean Supercluster. The tool was delivered by the collective’s team leads in collaboration with Triware, a St. John’s based technology service provider. By combining collected data,
and integrating a unique Ecosystem Search function, the team developed an online map that visually showcases ocean assets across the country and provides high-level details on each ocean entity. In so doing, the tool showcases the capabilities and competitive strengths of Canada’s ocean sector and helps facilitate more local, national, and international collaboration and partnership. Currently, the interactive pan-Canadian directory has 1,977 listings and several hundred visitors per week.

The first iteration of the map has done a solid job capturing such information, but there is an opportunity to go deeper and improve what is currently available. The challenge being addressed remains the same: What Ocean Assets exist in Canada and where do we find them?

OceansAdvance, on behalf of the OTAC Team, seeks to build upon the objectives and the momentum of the initial project. To do so, we are seeking dynamic and driven individuals to join the team dedicated to the Ocean Asset Map 2.0 project.

Key Responsibilities

Our Key Objective is to improve the number of “claimed listings”, as well as the overall quality of the Ocean Asset Map (OAM) and provide reporting on suggested improvements.

Reporting to the OAM Client Outreach Project Manager, the Client Outreach Coordinator will be responsible to perform the following tasks:

  • Serve as an integral part of the Ocean Asset Map 2.0 project team.
  • Participate in OAM website training.
  • Perform active outreach to OAM entities, establish relationships and collect data.
  • Adopt a proactive approach to contact OAM entities, successfully obtain their participation and effectively meet project targets.
  • Work in a collaborative manner by communicating with identified OAM entity contacts to ensure they are aware of their listing, review their information and assist them in making changes as required.
  • Achieve a minimum 65% “claiming” of approximately 1800 listings currently unclaimed.
  • Record notes in the database on the exchanges with clients with particular attention to the challenges or difficulties encountered in accessing their listing or searching the OAM website.
  • Provide efficient technical support to OAM clients and direct them to the Client
  • Outreach Project Manager or the Triware technical support team if necessary.
  • Assist clients with the development of new listings and offer support throughout the process, including populating their listing.
  • Perform any additional tasks required by the Client Outreach Project Manager.
  • Adhere to the project schedule by meeting deadlines and efficiently performing all required tasks.
  • Attend weekly team meetings via videoconference to provide feedback on client outreach and communicate project updates.
  • Co-develop a learning plan with the support of the Client Outreach Project Manager to discuss goals to be achieved and map out skills to develop over the course of the project.
Qualifications
  • A background in marketing, communications, business, or information technology.
  • Other disciplines will be considered as well.
  • A minimum of 1 to 2 years experience in a similar role in a client-driven environment.
  • Strong competencies with client relationship management as well as social media and information technology.
  • Familiarity with Microsoft Office, specifically Excel and various project management
  • platforms/tools, as well as the ability to use Zoom.
  • Comfortable speaking and building relationships over the phone and by
  • videoconference with external clients and internal team members.
Assets
  • Experience in customer service, IT, marketing, social media and/or
  • communications.
  • Verbal and written communication skills in French.
  • Previous experience in a start-up environment.
  • Experience within the blue economy or ocean industry.
Attributes & Fit
  • Personable, presentable, and articulate team player that can demonstrate initiative and autonomy.
  • Ability to work independently with minimal supervision in a deadline driven environment, and to provide excellent customer service.
  • Excellent time management, organizational and critical thinking skills.
  • Demonstrated people skills and comfortable working and collaborating both virtually and remotely.
  • Critical thinker with strong problem-solving abilities.
  • Passionate about Canada’s ocean economy, the OAM project and our vision.
  • Detail-oriented coupled with proven sense of urgency to get things done well and
  • on time.
Requirements
  • Enrolled in a program at a Canadian accredited post-secondary institution for the Winter 2022 semester (full-time or part-time).
  • Excellent verbal and written communication skills in English.
  • Access to a phone.
  • Access to a reliable computer with basic software such as Microsoft Office and Zoom, as well as an efficient Internet connection.
  • The selected candidate must either be a Canadian citizen, a permanent resident or a protected person as defined by the Immigration and Refugee Protection Act.
  • The selected candidate must be legally entitled to work in Canada.

This job opening is made possible due to ICTC’s WIL Digital Subsidy, an innovative Work Integrated Learning program.

With the support of the Client Outreach Project Manager, the selected candidate will be required to complete an online application. Candidates will be required to submit a proof
of enrolment from a Canadian accredited post-secondary institution for the duration of the contract (part-time studies are acceptable).

This position is conditional to the approval of the WIL Digital Subsidy application.

Work Conditions

Job type: Temporary
Work schedule: Flexible – 8:30am to 4:30pm or 9:00am to 5:00pm
Hours: 35 hours per week (a minimum of 28 hours can be acceptable)
Start date: Immediately
End date: 31-Mar-2022 with possibility of extension until 22-Apr-2022
Salary: 24.00 CAD hourly

Additional Information

Posting date: 4-Jan-2022
Deadline to apply: 20-Jan-2022
How to apply: By email to chanel.dumoulin@oceansadvance.net

What’s in it for you?

• Competitive salary
• Expand your network in Canada’s growing ocean economy
• Ability to do your job in a truly flexible and completely remote environment
• Work within a driven team to meet common objectives

Join the Team

If the position sounds right for you, and you want to contribute to a project making a significant ocean ecosystem impact, we would love to hear from you.

Please submit a combined PDF document of your resume and cover letter, highlighting your relevant experience. Showcase and elaborate on why you are the best candidate for the role.

We are committed to promoting Equity, Diversity and Inclusion in Canada’s ocean economy and welcome applicants to self-identify. Please feel free to indicate in your application if you belong or self-identify in one of the underrepresented groups: Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity.

No telephone calls please. All applications will be reviewed, although only those selected for an interview will be contacted. All interviews will take place with your safety in mind and will be held via Zoom. We appreciate your interest in the role and in joining the Ocean Asset Map team.

To learn more about the OceansAdvance, visit our website at:
https://oceansadvance.net.

To learn more about the Ocean Asset Map, visit the website at:

http://canadasoceanassets.ca/.